Technical Support Analyst in Lexington Park, Maryland

Spalding Consulting, Inc. is seeking a Technical Support Analyst in San Diego, CA. Spalding Consulting, Inc. is a professional services firm specializing in Information Technology (IT), Program Management, and Financial Management for the Department of Defense, federal agencies, and commercial clients.  We offer excellent salaries, benefits, and outstanding growth potential.
 
Position Title: Technical Support Analyst
 
Security Clearance: Must be eligible for a Secret Clearance
 
Location: San Diego, CA
 
Job Description: Candidate will be responsible for technical assistance ? responding rapidly to customer issues via email, telephone, and personal visit. Troubleshoot and develop technical solutions to software and setup errors. Create work around procedures when standard procedures have failed and ensure issues are resolved in a timely fashion. Escalate urgent problems requiring more in-depth knowledge/technical access to appropriate internal resources.
 
Qualifications and Experience: Ability to work independently and in a team environment to effectively provide complex distributed and integrated mission-critical services and to efficiently solve technical problems. Excellent organizational and analytical skills. Must be able to establish priorities, organize tasks, and direct effective implementation of tasks in a demanding work environment. Excellent communication (oral, written, presentation, documentation) and interpersonal skills. Must be able to communicate with customers in non-technical terms on technical issues and communicate those issues on a technical level with other team members. Must be able to accomplish these tasks both in person and through distance support (email, phone, LiveMeeting). Ability to provide advanced analytical services.  High comfort level with Microsoft Windows and Office products. Experience with relational databases and SQL is preferred. Working knowledge of Internet Information Services (IIS) is a plus. Familiarity with daily system administration of Windows servers and client laptops to include installation, configuration, backup management, hardware/software troubleshooting, and the deployment and replication of Sybase/Microsoft SQL database applications. Must have demonstrated working knowledge of the DRRS-N, SHARP, ADW, ACTS and other Naval Aviation training and readiness efforts.
 
Degree:  Formal degree or computer certification a plus but not required. Preferred certifications include, but are not limited to, CompTIA A+, Network +, Server +, and/or Microsoft MCSE, MCSA, MCDST.
 
Position Type: Full-Time/Contingent
 
Apply:  To submit your resume and application for consideration please visit our website at www.scipax.com/careers.
 
Spalding Consulting, Inc. is committed to providing equal employment opportunities to all applicants and employees. We will not discriminate against any employee or applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, marital status, age, veteran status, or physical or mental disability. Spalding Consulting, Inc is an Affirmative Action/Equal Opportunity Employer and encourages minorities, women, disabled and veterans to apply for job openings within our company.